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Our team in sales, engineering, and production are really interested in pleasing our customers and making machinery that performs and gets you the return you are looking for.
We do many things that are not always apparent. For example, we start with a philosophy that the sales persons can only sell you the first machine—engineering and production have to sell the second one. In other words, the machine has to be built properly, has to do what we say it will do, easy to install, easy to maintain, safe to operate and maintain, aesthetically pleasing, and then we consider cost. Building cheap is just removing material and labor. Building good machinery that is cost effective is the real challenge.
Here are some more things we do:
Every machine starts with a computer analysis that calculates the minimums for the most critical parts to put them inside a “standard” that is applicable for the application. All deflections have to be within the compression of the gaskets. Because all machines are to a standard design range, if there is a field problem on one machine, we can determine if it is a weakness or an isolated case. If there is an application outside our standard, we can customize the machine.
Standards also apply to welding, straightening of components so seals are presented properly, material thickness, and finishing. All seals last longer when properly presented, and seals are your maintenance cost.
Quality control is ongoing with a 100 point plus inspection before shipping.
We have followed these procedures since 1995 and the result is that we enjoy a lot of repeat business because the mixers do perform and give the return on the investment.
“I greatly admire A&J Mixing even though there have been some mis-steps with a few installations. I think it is amazing for such a small company to supply and support mixing equipment to the extent it has. I hope to do continued business in the future whenever possible.”
Michael Chang, PE, Director of Engineering.
Mr. Chang is an important customer and his comments came to us unsolicited and we asked permission to use them. He mentions “mis-steps” in some of their installations. And that is true. As inventors and innovators, we will always have bad experience to get good experience. We are proud or our record for handling “mis-steps”. One problem involved a recall on our Shearmakers because of machining, and they were very gracious in working with us through the problem. Constructive criticism is welcome and has lead to improvements in our seals, and a patent on our Controlled Orifice Seal Air Purged (COSAP) that uses a film of air for sealing.
We are also proud of our safety record. We have not had any personal injuries reported to us and no insurance claims. We guard all moving parts that have potential for injury, and are the only company that makes our Shearmakers so they can be removed from the mixer with the blades on.
We discourage people from entering our mixers and give proper access for cleaning.
We try harder to be your first choice, and come back to us for all your mixing needs. We will do anything that we can make work, guarantee, and you are willing to pay for. Ask for demos and check our references.
A. B. (Bliss) Flower,